Privacy Policy

Last updated: November 2026

Breathe Veterinary Centre is operated by Melbourne Vet Collective Pty Ltd, ABN 85 699 058 163. We respect your privacy. This policy explains what personal information we collect through breathevets.com.au, how we use it, and your choices. We handle personal information in line with the Australian Privacy Principles.

What we collect

  • Enquiry and referral forms: your name, email address, and anything you include in your message, such as details about your dog and its health.

  • Phone and email contact: the details you give us when you contact us directly.

  • Website usage: our website platform and Google reCAPTCHA automatically collect technical information such as your IP address, browser type, pages visited and time on the site. This is used to run the site, protect forms from spam and understand how the site is used.

We only collect what we need to respond to you and provide our services. You can browse the site without giving us any personal information.

How we use it

  • To respond to your enquiry or referral.

  • To help arrange a consultation with Dr Arthur House.

  • To improve our website and services.

  • To meet our legal and professional obligations.

We do not sell your personal information, and we do not use it for marketing unless you have asked to hear from us.

Who we share it with

  • Partner hospitals: if you are arranging a consultation, we may share your details with the veterinary hospital where your appointment will take place ([HOSPITAL NAME(S)]) so they can book and contact you.

  • Referring vets: with your consent, we may share information about your dog's care with your regular veterinarian.

  • Service providers: our website is hosted by Squarespace, and our forms use Google reCAPTCHA. These providers may store data on servers outside Australia, including in the United States.

  • When required by law.

Cookies

Our website uses cookies to make the site work and to understand how visitors use it. You can control or block cookies in your browser settings, although some parts of the site may not work as intended.

Links to other sites

Our site links to other websites, including drarthurhouse.com.au and our social media pages. We are not responsible for the privacy practices of other sites.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it, then delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within a reasonable time.

Questions and complaints

If you have a question or concern about how we handle your information, please contact us:

Breathe Veterinary Centre
Email: hello@breathevets.com.au

We will aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.